Terms & Conditions

Welcome to Riverside Outdoor's website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern our relationship with you in relation to this website.

The term ‘Riverside Outdoor' or 'us' or 'we' refers to the owner of this website. The term 'you' refers to the user, viewer, or customer of our website.

Our trading address:

Riverside Outdoor
Coe House
Coe street

Phone: 07790 245856
Email: riversideoutdooruk@gmail.com
The content of the pages of this website is for your general information and use only. It is subject to change without notice. This includes any and all product images and their respective prices, delivery fees, logos, descriptions, and colours. From time to time we may alter individual item prices, delivery settings and/or delivery costs. This will be done entirely at our own discretion, and will be done in the best interests of our business.

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions. Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

Your use of this website and any dispute arising out of such use of the website is subject to the laws of England and Wales. If you have any further questions regarding these terms and conditions before shopping with us please contact us.

Distance Selling Regulations

This gives protection to consumers who shop by phone, mail order, via the Internet or digital TV. The protection includes:
·         The right to receive clear information about goods and services before deciding to buy
·         Confirmation of this information in writing
·         A cooling off period of seven working days in which the consumer can withdraw from the contract
·         Protection from credit card fraud

Online Payment Security

Rest assured your internet transaction is completely safe and secure. We use Paypal for our online transactions. The safety of your payment is our first priority. Your card details are not disclosed to us at any point, they are taken and processed by PayPal’s secure servers. We will never share any of your submitted information with any third parties whatsoever.

Payment By Phone

We accept most credit and debit cards by telephone. We will ask you several security questions about your card so please have your card in front of you when calling to place your order. Do not include any credit or debit card details in any emails to our sales department. Details will only be taken over the phone.

Dispatch Times

Our average dispatch time of items in stock is 24 hours, however please allow up to 3 working days of receipt of full payment for your goods to be dispatched. Your goods will be sent by courier or Royal Mail first class delivery depending on the size, weight, and value of your order, and should be delivered within 48 hours of dispatch. We do not deliver to any locations outside of the mainland United Kingdom. Goods ordered on a Friday or over the weekend should be processed on the following Monday.

Postage & Packaging

We charge a flat rate postage fee of £2.99 for most small items within the mainland United Kingdom.  Heavier items will incur an additional postage fee.

For multiple orders, please contact us by email or phone for a individual postage quote.

Returning An Order

Any goods can be returned to us within 7 days of purchase provided the goods are still unused, in the original packaging. If you wish to return goods simply send the item back to the address on our contact us page with a note giving your name, address, and telephone number. Once the goods have been inspected one of our sales department will contact you about your refund. We will refund your original purchase excluding P&P. Return postage and returning your items is the responsibility of the buyer.